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Waiting for an elevator can be so annoying, especially in Vegas or during conferences: You have four elevators to choose from, four different crowds are assembling, betting on that specific elevator. If you bet on the wrong elevator, you might have to wait for the next one. Or the fourth one.

Even worse: Little kids that push every button. 1,2,3,4,5,6,7,8,9,10, 56,57,58, 59. If your room is on the 60th floor, you just lost 10 minutes of your life.

Not at Taj Lands End in Mumbai.

They solved these little annoyances of business travel rather elegantly: When you push the up/down button, an arrow immediately indicates what elevator will be the next one to take you to your destination. Even better: Inside the elevator, when you push a button by mistake, you can undo your choice. Kids just got less annoying.

Companies often focus on the big things: the big strategies, the big changes. More often than not, all that it takes is a small change. Thoughtful. Insightful. Valuable.